Bittrex Global will attempt to recover funds which fall under three scenarios.
- Crosschain Deposit Recovery.
- Removed Wallet Token Recovery.
- Unsupported ERC20 Token Recovery.
Please review the coin recovery information provided below. For recovery request that falls within these parameters, please submit a general support request using this link.
Not all deposits can be recovered. The time frame of recovery is at our discretion.
This policy DOES NOT apply to deposits with incorrect or missing memos on currencies such as CryptoNote, NXT, BitShares, Ripple, STEEM, or any other tokens that rely on a message, memo, or tags for crediting deposits.
- BCH/BSV Crosschain Deposits will NOT be recovered. Please exercise caution when sending BCH/BSV as no replay protection exists.
Note: We cannot recover funds that were distributed as part of an ICO or such similar event.
This policy DOES apply to deposits sent to an address of another token on another network. This includes, but is not limited to:
- Sending, BTC to a BCH address.
- Sending an OMNI/XCP asset to ANY address other than the one assigned.
- Sending ETH to an ETC address.
Please note that some tokens may not be recoverable. In such event, Bittrex Global will return the recovery fee, minus any transaction fee or other related expenses.
Please allow up to 30 days for recovery once payment has been received and confirmed.
Crosschain Deposit Recovery
Crosschain - A deposit of coin to a different coin address is considered a crosschain deposit.
Bittrex Global will only attempt to recover crosschain deposits that exceed $5000 (USD) within 7 days of receiving payment of the 0.1 BTC recovery charge. Recovering crosschain coins is an inherently dangerous and time consuming process.
Exceptions: The minimum requirement for crosschain recoveries is $3000 (USD) for the following crosschain pairs:
- BTC to BCH
- BCH to BTC
- BTC to USDT
- USDT to BTC
Removed Wallet Token Recovery
Bittrex Global will attempt to recover tokens from wallets that have been removed. Bittrex Global will notify customers multiple times prior to removing wallets and provide a minimum of 30 days for customers to withdraw funds from wallets that are scheduled to be removed. Customers who do not withdraw their funds before the communicated deadline will be subject to a 0.25 BTC recovery fee.
*Please be advised that not all removed wallet tokens are recoverable, and customers will be refunded their paid 0.25 BTC recovery fee.
Unsupported ERC20 Token Recovery
Bittrex Global will attempt to recover unsupported ERC20 tokens for a fee of 0.25 BTC per recovery.
It is possible that some tokens may not be recoverable. In such event, Bittrex Global will return the recovery fee, minus any transaction fees or other related expenses.