Bittrex Global will attempt to recover funds for the following scenarios and the time frame of recovery is at our discretion. It is possible that some tokens may not be recoverable. In the event your tokens are not recoverable, Bittrex Global will return the recovery free, minus any transaction fees or other expenses. Please note, all fees are payable in USDT, USDC, or TUSD.
This policy does not apply to deposits with incorrect or missing memos on currencies such as CryptoNote, NXT, BitShares, Ripple, STEEM, or any others that rely on a message/memo/tag for crediting deposits. If you are missing a deposit due to a missing memo/tag, submit your request here.
Crosschain Deposit Recovery
A deposit of one coin to a different coins address is considered a crosschain deposit.
Bittrex Global will only attempt to recover crosschain deposits after receiving payment of the $1,000 recovery charge.
At this time, Bittrex Global will attempt to recover the following crosschain pairs:
- BTC > BCH
- BTC > BSV
- BCH > BTC
- BSV > BTC
- ETH > ETC
- BCH/BSV crosschain deposits will not be recovered. Please use caution when sending BCH/BSV as there is no replay protection.
- Bittrex Global may, in its sole discretion, attempt to recover other crosschains. Any fees associated with these recoveries may vary based on the specific crosschain.
- Bittrex Global will not recover funds that were distributed as part of an ICO.
Removed Wallet Token Recovery
Bittrex Global will attempt to recover tokens from wallets that have been removed. Bittrex Global notifies customers multiple times prior to removing wallets for a token from the exchange. Bittrex Global also provides a minimum of 30 days for customers to withdraw funds from wallets that are schedule to be removed from the exchange. Customers who do not withdraw their funds before the communicated deadline will be subject to a $2,500 recovery fee for the wallet balance of the individual token they wish Bittrex Global to recover on their behalf.
Unsupported ERC20 Token Recovery
Bittrex Global will attempt to recover unsupported ERC20 tokens sent to the exchange for a fee of $2,500 per recovery.