Some common error codes you might run across are described in the table below with some troubleshooting tips for how to solve the issue.
|
Error code |
Explanation and troubleshooting tips |
|
2FA_FAILED
|
The code you entered has either expired or is invalid. Please wait for a new code on your device and try your submission again.
|
|
SEND_TO_DEPOSIT_ADDRESS_DENIED |
The address you entered is the same as the Bittrex Global Holdings. This coin cannot be sent directly between Bittrex Global accounts. Some of the coins on Bittrex Global cannot be sent directly to another Bittrex Global user. This means you may have to withdraw your funds to an external wallet and then deposit them to the intended destination. |
|
WITHDRAWAL_LIMIT_REACHED_24H_ENHANCED |
Enhanced account 24 hour withdraw limit has been reached. The withdraw you have submitted will take your daily withdraw amount above your current maximum limit.
|
|
WITHDRAWAL_LIMIT_REACHED_24H_BASIC |
Basic account 24 hour withdraw limit has been reached. Please verify your account at an Enhanced level to increase your withdraw limits. The withdraw you have submitted will take your daily withdraw amount above your current maximum limit. You can perform an Enhanced verification to increase your limits |
|
PASSWORD_RESET_24H_LOCK |
Withdraws are locked due to a password reset within the past 24 hours. Please wait until 24 hours has passed since the reset to submit your withdraw. For security purposes all password resets lock withdraws from your account for 24 Hours. Please wait 24 hours from the time you completed your password reset and the lock will be automatically removed. |
|
LOGIN_2FA_LOCK_2M |
Please wait a minimum of two minutes after log in to submit your withdraw. For security purposes Bittrex Global requires that users wait 2 minutes from the time of their log in before attempting to withdraw. |
|
WHITELIST_VIOLATION_IP |
The IP Address you are attempting to withdraw from is not in your IP Whitelist. Please add your current public IP address to your whitelist to perform this withdraw. An IP white list has been configured within your Settings. If you would like to use your current IP Address you will need to add it to your whitelist of allows IPs.
|
|
WHITELIST_VIOLATION_WITHDRAWAL_ADDRESS |
The address you are attempting to withdraw to is not in your address whitelist. Please add this to your whitelist to perform this withdraw. The withdraw you have submitted will take your daily withdraw amount above your current maximum limit. You can perform an Enhanced verification to increase your limits. |
|
WITHDRAWAL_LIMIT_REACHED_24H_UNVERIFIED |
Unverified account withdraw limit has been reached. Please verify your account to increase your withdraw limits. The withdraw you have submitted will take your daily withdraw amount above your current daily limit. Please click Settings and choose one of the verification levels we offer to increase your limits and perform this withdraw. |
|
WITHDRAWAL_LIMIT_REACHED_24H_NO_2FA |
This withdraw is over your daily withdraw limits. Please enable two-factor to increase your limits. For security purposes, accounts without two-factor enabled have very low limits. Please enable two-factor from within your settings to increase your limits. If you have not done so yet please complete a Basic or Enhanced verification to increase your limits further. |
|
DUST_TRADE_DISALLOWED_MIN_VALUE_50K_SAT |
All trades submitted must be .00050000 BTC in value or greater. Quantity * Price must be greater than .00050000 BTC. The trade you submitted is below the minimum allowed trade amount. Your quantity * price must be greater than .0005 BTC. Please increase your amount or price to place this order. |
|
INVALID_CRYPTO_ADDRESS |
The address you submitted is not valid for this coin. The address you entered is not a valid address for this coin. Please make sure you are attempting to withdraw this coin only to an address generated specifically for this coin. |
|
ZERO_OR_NEGATIVE_NOT_ALLOWED |
Please review your order entry. The quantity and price you are entered are not typical for this market. Please make sure the quantity/amount you have entered is the number of coins you want to purchase. Please make sure the price you have entered is the price you want to pay per coin. |
|
PAYMENTID_INVALID |
The memo/tag/paymentid/message you entered for this coin is not valid. If your destination does not require this attachment, please leave the field blank. Some coins can be withdrawn using a memo/tag/paymentid/message. If you are withdrawing the coin to a place that does not require these attachments, please leave the field blank or the withdraw will error. |
| MAX_ORDERS_ALLOWED |
The maximum number of open orders has been reached. Retail accounts are limited to 1000 open orders. You must wait for an open order to fill completely or cancel an existing open order before placing a new order. |
|
WITHDRAWAL_TOO_LARGE |
Each coin has a max limit per withdrawal. Following are the max amounts of coins that can be withdrawn per coin. ADA = 100,000 DOGE = 100,000,000 All other coins = 10,000,000 |