Two-Factor Authentication (2FA)

Two-factor authentication (2FA) is an extra layer of security for your Bittrex Global account. 2FA is designed to ensure that you are the only person who can login to your account and can perform certain actions such as depositing, withdrawing, or trading.

When enabled, 2FA requires you to enter an extra passcode to access your Bittrex Global account. The user must provide their password and a six-digital verification code that is automatically displayed in their authentication application. The authentication application can be downloaded on a trusted device such as your smartphone or personal computer. 

2FA protects you from potential attackers that possess your username and password.

Step by step instructions to enable 2FA on your Bittrex Global Account:

From your computer

Step 1
Go to the Account Tab

Log in to your Bittrex Global account and click the link to the Account tab in the main site header. 

Step 2
Go to the Two-Factor Authentication page

The Settings sub-pages are listed on the left side of the screen. Click the “Two-Factor Authentication” link 

Step 3
Back up your Security Key

It is extremely important to save your Security Key in a safe place. Resetting your 2FA requires opening a support ticket and may take up to 7 days to address. 

Step 4
Download Google Authenticator ("app") on your mobile device

You can use a different authentication application if you prefer.

g-auth-logo-2x.png

Google Authenticator

btn-app-store-2x.png   btn-play-store-2x.png

 

Step 5
Open Google Authenticator and add a new authentication key

If this is your first time using Google Authenticator, tap “Begin Setup” to add a new key.

If you have previously set up Google Authenticator, tap the + icon in the top row to add a new key.

Select the “Scan barcode” option.

Step_5-2x.png

 

Step 6
Use Google Authenticator to scan the QR code

Point your phone's camera at the QR Code displayed on the Bittrex Global website. The app will scan the QR Code and display a 6-digit code.

Step 7
Enter the 6 digit code provided by Google Authenticator

In the “Authentication code" text field, enter the 6-digit code that appears in the Google Authenticator App.

  • FYI: the code changes every 30 seconds. When enabling 2FA please make sure to enter your code in the format of 000000, you cannot use a space in the code.  

Step 8
Check your email for instructions on how to verify Two-Factor Authentication

Once you enter the correct code and press Enable, Bittrex Global will send you an email. Your 2FA status will be set to Pending. You must click the link in the email to complete the setup.

Step 9
Click the “Verify 2FA” button in the email from Bittrex Global

This link is time-sensitive. If you do not click this link within 24 hours you will need to restart the 2FA setup from the beginning. Please click the link in the email and enter the code that is currently displayed on your device to complete this process.  

Congratulations!
Two-Factor Authentication is now enabled on your account.

Accessing Bittrex Global Website from your mobile device

Step 1
Go to the Accounts Tab

Log-in to your Bittrex Global account and open the site menu by tapping on the menu icon in the top right.

On the site menu, tap on “Settings” to open the list of sub-pages. Tap on the “Two-Factor Authentication" link.

Step 2
Back up your Security Key

It is extremely important to save your Security Key in a safe place. Resetting your Two-Factor Authentication requires opening a support ticket and may take up to 48 hours to address.

Step 3
Download Google Authenticator on your mobile device

You can use a different authentication app if you prefer.

g-auth-logo-2x.png

Google Authenticator

btn-app-store-2x.png   btn-play-store-2x.png

 

Step 4
Open Google Authenticator and add a new authentication key

If this is your first time using Google Authenticator, tap “Begin Setup” to add a new key.

If you have used previously set up Google Authenticator, tap the + icon in the top bar to add a new key.

Select the “Manual entry” option. 

Step 5
Enter your Account and Security Key info into Google Authenticator

Copy your Account info from the Bittrex Global 2FA page and paste it into the Account field in Google Authenticator.

Copy your Security Key from the Bittrex Global 2FA page and paste it into the Key field in Google Authenticator.

Tap the Check-mark icon to submit your information. 

Step 6
Enter the 6-digit code provided by Google Authenticator

In the “Authentication code text field, enter the 6-digit code that appears in the Google Authenticator app. FYI: the code changes every 30 seconds.

Step 7
Check your email for instructions on how to verify 2FA

Your 2FA status is Pending. You must click the link in the email complete the setup. 

Step 8
Click the “Verify 2FA” button in the email from Bittrex Global

This link is time-sensitive. If you do not click this link within 24 hours you will need to restart the 2FA setup from the beginning.

Congratulations!
2FA is now enabled on your account.

You may need to remove 2FA from your account for several reasons. For example, your phone may have been lost, require a factory reset, or you may be upgrading your device. As this code can only be accessed on devices you trust, you will want to remove the 2FA from your account prior to device changes if possible.

Disable 2FA on your Bittrex Global Account using these step by step instructions:

Remove 2FA with 2FA code

Step 1
Go to the Accounts Tab

Log in to your Bittrex Global account and click the link to the Accounts Tab in the main site header. 

Step 2
Go to the Two-Factor Authentication page

The Settings sub-pages are listed on the left side of the screen. Click the “Two-Factor Authentication” link.

Step 3 
Click the Disable 2FA Button. 

When disabling 2FA you will be prompted for your 6-digit authentication code. Enter your authentication code and select Disable 2FA.

Step 4 
Your 2FA has been disabled 

Your 2FA is now disabled. Instructions on how to enable your 2FA on the account will now appear.

Remove 2FA with my Secret Code

 Device Transferring

If you are using a new phone, you will need to transfer your Google Authenticator to your new phone and manual add each app with the secret key or QR code you initially used to enable it. Google does not have great documentation on this process, but try these articles:

Google Help Center - Using a new phone to receive 2-Step Verification codes

Gmail Community - "I upgraded phones and authenticator doesn't work"

 If you are unable to remove 2FA yourself, Submit a Request for 2FA Support from your Bittrex Global Account Email. Once received, our support staff will reply with further instructions for removal.

If you are having trouble with your two-factor authenticator, review our Troubleshooting Tips:

Two-factor Troubleshooting

Device not Syncing

The typical reason for two-factor failures is that the clock on your phone has drifted. We only have a two minute window for 2 FA confirmations so if your clock has drifted beyond that, you will not be able to login. Please make sure your phone is configured to sync your time with the cellular network.

Google Authenticator
Review the Google Two-Factor Authentication documentation for assistance

Please refer to Google's documentation on their product here:

 

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