Questions about crypto deposits on Bittrex Global

This article provides instructions on how to deposit to Bittrex Global, along with common questions and scenarios that you may encounter when depositing with Bittrex Global. 

 

How to deposit coins/tokens to your Bittrex Global account

  1. Ensure that your account has been identity verified.
  2. Click on Holdings in the upper right hand corner of the site.
  3. Search for the wallet you are going to deposit to, and click Deposit under the Actions column. 
  4. To deposit, copy your wallet address. If you do not have a wallet address, click Generate new wallet address.
  5. Make sure to read the coin's deposit instructions if they are available.
    • Some coins and tokens have a minimum deposit amount specific to that coin. For example ETH requires a minimum deposit of 0.05. If you send a deposit smaller than the minimum, you will need to send another deposit. The two deposits need to meet the minimum to be executed. Learn more in the article, Minimum Deposit.
    • Some coins will require a message/payment/tag/memo in order to route the coins to your account. If this is not attached, you could risk losing the funds. If the proper tag/payment ID/memo/message is not included, you will need to submit a ticket with the Help with Deposits form and provide the full transaction hash of the deposit for further investigation. 

You can now send your coins to this address. Please make sure that you only send the same type of coins to this address. This means if you generated a BTC address you deposit BTC to it and not another coin. If you deposit a different coin than what the address was generated for you risk losing these coins permanently and you will be subject to Bittrex Global's Deposit Recovery Policy.

Note: We cannot credit transactions until they have the proper number of confirmations on the block chain. Bittrex Global does not control the blockchain nor can we make it go faster. Transaction time is controlled solely by the block chain of the coin you are depositing. If your transaction is confirmed in the block chain and still has not been credited, contact our customer support team and provide the full transaction has for further investigation.

 

Questions about crypto deposits

What type of coins does Bittrex Global support? 
Bittrex Global currently supports five (5) base markets: US Dollar, Euro, BTC, ETH, and USDT (Tether ERC-20). We also support various ERC-20 tokens, TRX-10 tokens and many independent coins and blockchains.  Please review our markets page, or our API page for more information on what coins and tokens we support! 
How do I verify a transaction on a block explorer?
You can research the transaction on the appropriate block explorer for the deposited or withdrawn coin. For example, you may search for a BTC transaction on https://blockchain.info. Please reach out to our support staff for assistance to find your transaction on the blockchain or to find the correct block explorer.

Why are my deposit and withdrawal icons grayed out on my wallet?
Wallets that are not eligible to be withdrawn from or deposited to will be grayed out. This may also occur if your account has been disabled for use. If your account is disabled, submit a support ticket for assistance.

Where is my Deposit?
We cannot credit transactions until they have the proper number of confirmations on the blockchain.  If the deposit is not showing on your account, here are a few troubleshooting tips and tricks to review.

  • Were you provided with a transaction ID (TxID) or hash to verify the transaction was processed?
    • Review your transaction on the blockchain and ensure that the transaction has been confirmed. To find a block explorer, please use a search engine and search for "(Coin name) block explorer", which should lead you to a block explorer for that coin.
    • For Bitcoin, enter your transaction ID here to check if it is confirmed. 
    • If the transaction is not on the blockchain then we will be unable to assist with the transaction. We cannot credit transactions until they have the proper number of confirmations on the blockchain.
  • Review your Pending Deposits.
    • You can access your balance page by going to the Holdings page and selecting the Deposits tab. Scroll down to Pending Deposits to review any pending deposits on the account. Review the transactions minimum confirmation to the right side of the deposit. If it has not yet been met, you will need to wait for the confirmations to complete.
    • Before depositing, minimum confirmations can be reviewed through our API. Use "Ctrl+F" to search the coin's name and "MinConfirmation" information.
  • Review your Deposit History.
    • You can access your balance page by going to the Holdings page and selecting the Deposits tab. Scroll down to Deposit History. Oftentimes the coin has processed to the account, and the customer did not see it happen.
    • Occasionally with some coins, the transaction will appear, but with a new TxID or hash. This is because the transaction went into the blockchain with one TxID, and then left the wallet to Bittrex on another TxID. This is common with minimum deposit coins such as ETH and the ETH ERC-20 tokens, WAVE tokens, and LSK blockchain tokens.
  • Does your coin require a tag/paymentID/memo/message? 
    • Please make sure to check the deposit instructions for each coin and follow the instruction provided. If you did not include the proper tag/paymentID/memo/message submit a ticket with the Help with Deposits form and provide the support staff with the full transaction hash of your deposit. The typical crediting time for deposits without the proper message is up to four weeks.
    • Tokens that may require a memo include: AEON, ARDR, BITS, BTS, BURST, DCT, GBG, GOLOS, IGNIS, MOBI, NXT, SBD, STEEM, TUBE, XDN, XEL, XEM (NEM), XHV, XLM, XMR, XRP.
  • Did you send your coins to an incorrect wallet address?
    • Bittrex Global has many coins available for trading and it is common for users to generate an address for one coin and process a deposit for the incorrect coin. In some circumstances, we may be able to retrieve these coins. If you sent the coin to a different coin's address, submit a ticket with the Help with Deposits form and provide our agents the coin name, the sent address, the TxID, and the amount of coins sent. This type of deposit mistake can take over a month to credit and may require a fee to recover. You can read more about recovery in the article, .Bittrex Global’s Crosschain Recovery Policy.
      • Examples of recoverable crosschains include: BTC to a BCH address, BCH to a BTC address.
      • Example of an unrecoverable crosschain: USDT(Omni) to USDT(ERC-20) address.
      • Some tokens may have the same ticker. For example the ERC-20 token CPT is listed as both Cryptaur token and Contents Protocol token. Please be sure that you are sending the correct token when depositing to Bittrex as we cannot revert incorrectly deposited funds.
      • We will be unable to credit funds sent on the wrong blockchain type. An example would be when an ETH ERC-20 token moves to their own mainnet blockchain (e.g. TRX and PAL were previously ETH ERC-20 tokens. They are now on their own mainnet blockchain).

If your transaction is confirmed on the blockchain, had the correct memo, and still has not been credited submit a ticket with the Help with Deposits form and include the full transaction hash for our customer service agents to investigate.

I am trying to deposit my funds and they require a memo, tag, or payment ID, but there is no place to input the tag when depositing, or Bittrex Global is asking for a tag, and I do not have one.  What do I do?
Bittrex Global does not always support the use of a memo, tag, or payment ID for certain coins/tokens. If you are attempting to deposit a coin that requires a memo on another exchange, it may not be required to deposit to Bittrex Global. If you are depositing a coin that require a memo/tag, we recommend transferring coins/tokens to a personal or third-party wallet first, then depositing into Bittrex Global. If you send funds without a memo attached, submit a ticket with the Help with Deposits form and our support staff will see what options are available to you.

I deposited a coin/token that Bittrex Global does not currently support. What do I do?
Bittrex Global does not have access to funds that are deposited when we do not have a wallet to support the deposit. If Bittrex Global supports the coin or token in the future, you may submit a support ticket using the Help with Deposits form and our staff will see what options are available at that time.

I deposited a coin/token that Bittrex US does not support but Bittrex Global does. What do I do?
If you deposited a coin/token to Bittrex Global without generating a wallet, funds may be lost. If you deposited an ETH token or TRX token, or sent the funds to the Bittrex Global base address, you may submit a support ticket using the Help with Deposits form and our staff will see what options are available at that time. Any Bittrex Global deposits that are credited to an account will remain on the account, but unavailable for use. Should Bittrex US support the coin/token, at that time the funds would become available for use.

My coin/token deposit to Bittrex Global says "Out of Gas" on the blockchain. What does that mean?
"Out of Gas" errors occur when the transaction is incomplete. Bittrex Global will not have access to these funds. Reach out to the sending side for more assistance or a refund.

My coin/token shows that it was "reverted" on the blockchain. What does that mean?
When a transaction is reverted, it will normally be sent back to either your wallet, or the Bittrex Global Base address. If your transaction states that it was reverted, submit a support ticket using the Help with Deposits form for our team to review the transaction.

 

Airdrop, swaps, distribution announcements, soft forks, hard forks, contentious hard forks, and chain splits 

Bittrex Global may support Airdrops, Token Swaps, and Distributions of Tokens. If Bittrex Global plans to support an airdrop, token swap, or distribution, it will be announced through our Twitter page, and our support articles.

  • Airdrops occur when token creators decide to distribute free tokens to holders of other established tokens. This most commonly happens when a coin forks and the new coin/token is promoted by distribution to the established coin holders.
  • Token swaps occur when a token moves from one type of blockchain to another. An example would be when an ERC-20 token moves from the ETH blockchain to a mainnet blockchain (e.g. TRX was an ERC-20 token that now runs on its own mainnet blockchain).
  • Token distributions occur when a promotion or token unlock program is underway. Promotions will be listed in our support articles with information on how to participate. Most unlocked programs are set for a long period of time (1-5 years). 
  • Soft forks occur when the older version of a token is cast aside for a new version. You can still use the old version. However, a market for the new version of the token may not be available. The most notable attributes are that they are backwards compatible with the old version of the chain and does not result in a chain split.
  • Hard forks occur when the majority of users on a network achieve consensus to require a software upgrade. The most notable attributes are that the blockchain will be split into two, maintaining a common history. These are not backwards compatible with the older version of the blockchain and usually include an upgrade/change to the software.
  • Contentious hard forks usually occur when there is a disagreement within the network’s community about the direction of the coin. One part of the coin community will continue on the current chain, while the other part of the community moves to their own chain (e.g. ETH/ETC and BTC/BCH forks).
  • Chain splits occurs naturally when the blockchain is split due to miners racing to find the winning block information. Splits can also occur with a hard or soft fork. Chain splits create two or more versions of the original blockchain that share their history until a certain point. Chain split often increase replay attack risk, where a transaction meant to be conducted on one blockchain is confirmed on the other chain leading to the loss of those tokens.

 

Understand the Currencies API

The Currencies API page is a tool used to review information about the Wallets on Bittrex Global. Below is a breakdown of 1 line from our Currencies API:

  • {"symbol":"BTC","name":"Bitcoin","coinType":"BITCOIN","status":"ONLINE","minConfirmations":2,"notice":"","txFee":"0.00030000","logoUrl":"https://bittrexblobstorage.blob.core.windows.net/public/ddbdafb2-e267-4114-abc3-06316cf3bef9.png","prohibitedIn":[],"baseAddress":"1N52wHoVR79PMDishab2XmRHsbekCdGquK","associatedTermsOfService":[],"tags":[]}

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For additional API documentation refer to https://bittrex.github.io/api/v3.

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