Crypto Deposit Issues and FAQ


Here are some issues and frequently asked questions we receive about crypto deposits on Bittrex Global, and some helpful guidance:

 

Issues with crypto deposits

The Deposit button is grayed out on my wallet.
Sometimes we have to take wallets offline to perform maintenance. When this happens, you will see the Deposit button grayed out, as deposits are temporarily unavailable.
  ↪ What is wallet maintenance?

You may also see this if your account has been disabled

Wallet_offline.png

A warning message appears when I try to make a deposit.
Any wallet that has this symbol next to the Deposit button contains a notice for you to read. This typically contains information about the coin, such as supported contract addresses for ERC-20s tokens.

Deposit_warning.png

Some wallets may have a symbol and show you a warning message when you click Deposit. This may be because the coin/token is not available for trading in your locale, so you could still make a deposit, but the only other thing you could do with it is withdraw.

Deposit_warning_message.png
 
I forgot to add a memo/tag/payment ID/message to my deposit.
If you missed one of the deposit instructions (such as adding a memo/tag/payment ID/message), please contact Bittrex Global Support and provide us with the full transaction ID (TxID, TxHash). Without this information, we will be unable to credit your deposit.
I accidentally sent coins/tokens to an incorrect wallet address that is not mine.
If you sent coins/tokens to an incorrect wallet address that is not your own, they unfortunately cannot be recovered.
I accidentally sent coins/tokens to a wallet address for a different coin/token in my Bittrex Global account.
If you sent coins/tokens to one of your own wallet addresses for a different coin/token (also known as a cross-chain deposit), we may possibly be able to recover them, but there will be a fee, as outlined in our Deposit Recovery Policy. Please contact Bittrex Global support and provide us with the following information: coin name, the address you sent the coin to, TxID, and the amount of coins sent.
I deposited a coin/token that Bittrex Global does not support.
Bittrex Global cannot recover unsupported coins/tokens, with the only exception being unsupported ERC-20 coins (and there would be a fee as stated in our Deposit Recovery Policy). If you deposited an unsupported ERC-20 coin, please contact Bittrex Global Support for assistance.
My ETH/ETH based coin/token deposit to Bittrex Global says "Out of Gas" on the blockchain.
"Out of Gas" errors happen when there is not enough gas left to complete a transaction for ETH/ETH based coins. Bittrex Global will not have access to these funds, so we recommend reaching out to the source that you are withdrawing from, such as the other exchange or the person sending you the deposit for assistance.
  ↪ What is Gas? 
My coin/token shows that it was "reverted" on the blockchain.
When a transaction is reverted, this means it was not able to be completed, and will normally be sent back to either your wallet, or the Bittrex Global Base address. Please contact Bittrex Global Support so we may review options for your recovering your transaction.



Frequently Asked Questions about crypto deposits

Where is my deposit?

The deposit will not be credited to your account or show up in your history until it is complete. Here are some possible reasons as to why your deposit is not complete, and what you can do:

  • The Bittrex Global wallet is temporarily offline - If you have a missing deposit and the Bittrex Global wallet is offline, please hang tight until the wallet is back online. Once the wallet is back online, your deposit should be processed.
  • The minimum number of confirmations on the blockchain has not yet been reached - Expand the next question, Why is my deposit taking so long to process? in this article for a list of minimum confirmations per coin/token, and expand How do I find my transaction on the block explorer? in this article for instructions on how to review your transaction. You can also find transaction details under Pending Deposits in your Bittrex Global account. Once your deposit has reached the minimum number of confirmations on the blockchain, your account will be credited.
  • There may be network congestion (or "blockchain congestion") on the blockchain - Sadly, we cannot control this, so please hang tight until it's resolved!

      ↪ What is blockchain congestion?

  • The transaction may have entered the blockchain with one transaction ID, and credited to your Bittrex Global account with another transaction ID (or TxID, TxHash) - This is common with minimum deposit coins such as ETH and the ETH ERC-20 tokens, WAVE tokens, and LSK blockchain tokens. Check your history for any transactions you don't recognize, and click to expand it and view the details just in case there's a new TxID for a deposit you are expecting.
  • You may have sent your deposit to the incorrect wallet address - Please refer to the Issues section of this article for more information.
  • You may have missed one of the deposit instructions, such as adding a tag, payment ID, message, or memo - Please refer to the Issues section of this article for more information.
  • The minimum deposit was not made - If you did not meet the minimum deposit amount, you will need to make another deposit to meet the minimum. Refer to this article and expand the Minimum deposits section for more information.

In the rare event that your deposit is fully confirmed on the blockchain and includes all of the required information, but has not yet been credited to your Bittrex Global account, please contact Bittrex Global Support and provide us with the TxID so we can investigate.


You can view your deposit history on mobile or web:

Mobile Web
  1. Log in to your Bittrex Global account.
  2. Tap Holdings.

  3. In the top right corner, tap the history_icon.png History icon. 

  4. Tap Deposits.
Why is my deposit taking so long to process?

The time it takes to process a deposit depends on the speed of the blockchain of the coin being deposited, and sadly, we cannot make it go any faster, so please hang tight. Here are some other factors that impact deposit processing time:

  • each coin/token has its own minimum number of confirmations to be processed on the blockchain before the deposit is complete
  • the time between confirmations varies
  • confirmation times are dependent on the network of miners for a specific blockchain, and can also be affected by network usage at the time of the transaction (referred to as network congestion or blockchain congestion)

You can check the time between confirmations as well as the number of confirmations for a specific transaction on that coin/token's block explorer. For instructions on how to do this, expand the next question in this article: How do I find my transaction on the block explorer?

Once your deposit has reached the minimum number of confirmations on the blockchain, your Bittrex Global account will be credited. Here is a list of all coins/tokens and their respective minimum confirmations. You can also find this information through our Currencies API page. Use "Ctrl+F" to search the coin's name and "MinConfirmation". 

Coin/Token Minimum # Confirmations Required on the blockchain
1ECO 36
1INCH 36
1PECO 36
4ART 36
AAPL 36
AAVE 36
ABBC 1
ABNB 36
ABYSS 36
ACB 36
ACH 36
ACXT 36
ADA 20
ADK 1
ADX 36
AGRS 36
AGV 36
AKN 2
AKRO 36
AKT 50
AKTIO 36
ALGO 20
ALTA 36
AMC 36
AMD 36
AMP 36
AMZN 36
ANKR 36
ANT 36
ANTE 36
APE 36
APHA 36
API3 36
APM 36
APXP 36
AR 5
ARDR 30
ARDX 36
ARIA20 36
ARK 51
ARKK 36
ARTIC 36
ARTII 36
ARV 36
ARW 36
ASM 36
ATOM 50
ATRI 36
ATTR 36
AUDT 36
AVAX 10
AVT 36
AXS 36
B2M 36
BAAS 36
BABA 36
BADGER 36
BAL 36
BAND 36
BAT 36
BAX 36
BB 36
BBC 5
BBF 36
BCH 12
BEAR 36
BEE 36
BERRY 36
BEST 36
BFC 36
BIFI 36
BILI 36
BIOT 36
BIST 36
BITCI 32
BITW 36
BLK 6
BLOC 36
BLOCK 6
BMP 36
BNA 36
BNS 36
BNT 36
BNTX 36
BOA 36
BOND 36
BONDLY 36
BOSON 36
BRZ 36
BST 36
BSV 150
BTBS 36
BTC 2
BTCV 150
BTD 20
BTE 36
BTM 20
BTR 36
BTRST 36
BTS 2
BTTOLD 20
BTU 36
BTXCRD 5
BULL 36
BWX 36
BYND 36
CADX 36
CAIZ 36
CAMP 36
CAST 36
CBANK 36
CBC 36
CDEX 20
CEDS 36
CEL 36
CELO 20
CGC 36
CGT 36
CHNG 36
CIND 36
CIV 36
CKB 20
CLI 36
CLT 36
CMCX 36
CND 36
CNTM 36
COIN 36
COMP 36
COSM 36
COT 36
COVN 36
CPC 36
CPRX 36
CPT 36
CRFI 36
CRO 50
CRON 36
CRTS 36
CRV 36
CRW 25
CSC 10
CTC 36
CTPL 36
CTXC 36
CUDOS 36
CURE 6
CURIO 36
CUSD 20
CUT 36
CVC 36
CVT 36
CWC 36
CWD 36
CWEB 36
CYCLUB 36
DAF 36
DAI 36
DASH 6
DAWN 36
DCR 6
DECE 36
DEP 36
DEXA 36
DFCH 36
DFI 40
DGB 20
DMR 36
DMT 36
DMTR 36
DNA 60
DNT 36
DOGE 6
DOT 20
DRC 36
DRCM 36
DRE 36
DRGN 36
DTA 36
DTX 36
DUSK 36
DVI 36
DVK 20
ECELL 36
ECOC 5
EDG 20
EDR 36
ELA 20
ELAMA 36
ELT 36
EMC2 200
ENG 36
ENJ 36
ENS 36
EOS 1
EPTT 36
EQX 36
ETC 400
ETH 36
ETHA 36
ETM 36
EUR 1
EWC 36
EXCL 30
EXE 36
EXP 300
EXVA 36
FB 36
FCT 2
FCT2 36
FDM 36
FEVR 36
FIL 120
FIRO 6
FIT 36
FLETA 36
FLIXX 36
FLO 150
FLUX 36
FME 36
FNX 36
FOL 36
FOR 36
FTC 150
FTM 36
FUSE 36
FX 36
FXS 36
GALA 36
GAME 36
GAZE 36
GBPT 36
GBYTE 1
GDT 36
GDXJ 36
GEO 36
GET 36
GIGX 36
GLD 36
GLEEC 30
GLM 36
GLXY 36
GME 36
GMT 36
GNC 10
GNO 36
GNY 36
GO 80
GOLD 36
GOOGL 36
GPX 36
GPYX 36
GRNC 36
GRS 20
GRT 36
GST 150
GTC 36
GXC 1
HBAR 1
HBD 20
HDAC 5
HDAO 36
HEDG 36
HIVE 20
HLM 20
HNS 6
HOTCROSS 36
HRTS 36
HTML 20
HXRO 36
HYDRO 36
HYVE 36
ICA 36
ICX 50
IGNIS 30
INSTAR 1
INV 36
INX 36
INXT 36
IOC 6
IOST 1
IOTA 20
IOTX 36
IQ 36
IQO 36
IQQ 36
IRIS 10
JAM 1
JASMY 36
JGN 36
JOB 36
KAI 36
KBH 36
KDA 20
KDAG 36
KIN 150
KLAY 36
KLEVA 36
KLV 200
KMD 30
KNC 36
KOK 36
KRRX 20
KRT 50
KSM 20
KUSD 20
LAND 36
LBC 200
LBL 36
LCS 36
LGCY 36
LINK 36
LMCH 36
LOOM 36
LOON 36
LPNT 36
LPT 36
LRC 36
LSK 202
LTC 6
LUCY 1
LUNC 50
MAID 2
MANA 36
MARS4 36
MATIC 36
MCH 36
MDC 36
MDT 36
ME 36
MED 10
MEME 30
MER 20
MET 36
METADIUM 36
MF 36
MF1 36
MFA 36
MFT 36
MIMO 36
MINE 36
MINT 36
MKR 36
MMAON 36
MNFT 36
MNW 36
MODEX 36
MOGX 36
MONA 100
MOR 36
MORE 36
MOV 36
MPC 36
MPT 36
MQL 36
MRNA 36
MSB 36
MSTR 36
MTC 1
MTL 36
MTRA 36
MTS 36
MTSP 36
MUE 50
MVC 36
MYCE 36
MYID 36
MYST 36
NAV 10
NDAU 10
NEO 10
NFLX 36
NFTX 36
NGC 36
NIFT 36
NIO 36
NKCLC 36
NKN 36
NLG 20
NMR 36
NOK 36
NPT 36
NPXS 36
NVDA 36
NVT 1
NXS 20
NXT 8
O3 36
OCEAN 36
OGN 36
OGT 36
OK 6
OMG 36
OMNI 2
ONG 10
ONSTON 36
ONT 10
ORBS 36
OXEN 10
OXT 36
PANDO 36
PAR 36
PART 10
PAXG 36
PAY 36
PENN 36
PFE 36
PGX 36
PHNX 36
PINK 300
PIST 36
PIVX 30
PKR 36
PKT 16
PLA 36
PLAY 36
PMA 36
POLC 36
POLL 36
POLY 36
POPK 36
POT 36
POWR 36
PPAY 36
PPC 12
PRO 36
PROM 36
PROS 36
PRT 36
PTOY 36
PUNDIX 36
PXL 36
PXP 36
PYPL 36
PYR 36
QLC 120
QNT 36
QRL 300
QTUM 20
R1 20
RAD 36
RAMP 36
RDD 20
REAL 20
REN 36
RENBTC 36
REPV2 36
REV 36
REVV 36
RFOX 36
RGT 36
RLC 36
RLY 36
RNB 36
RNDR 36
ROC 36
ROOK 36
RSR 36
RSV 36
RTH 36
RVC 300
RVN 60
SAND 36
SATT 36
SBD 20
SBT 36
SC 6
SDT 50
SENSO 36
SG 36
SHIB 36
SHR 36
SHX 2
SIG 36
SIGNA 10
SIRS 20
SIX 2
SKL 36
SKM 36
SLICE 36
SLS 6
SLV 36
SMARTCREDIT 36
SMBSWAP 36
SMG 36
SML 36
SNT 36
SNX 36
SOL 150
SOLVE 36
SPC 36
SPHR 36
SPI 36
SPIN 36
SPWN 36
SPY 36
SQ 36
SRM 150
SRN 36
SSX 36
STC 36
STCCOIN 36
STEEM 20
STMX 36
STORJ 36
STPT 36
STRAX 6
STRK 36
SUKU 36
SUSHI 36
SXP 36
SYLO 36
SYS 20
TCR 36
TEA 36
TEDDY 36
TEMCO 36
TFBX 36
TFC 2
THC 14
TLM 36
TNC 50
TON 36
TRAC 36
TRIX 36
TRX 20
TRYB 36
TRZ 36
TSHP 36
TSLA 36
TSM 36
TUSD 36
TWTR 36
TXA 36
TYB 36
TYC 36
TZBTC 20
UBER 36
UBQ 40
UBT 36
UMA 36
UNI 36
UNIX 36
UPCO2 36
UPEUR 36
UPP 36
UPT 36
UPUSD 36
UPXAU 36
UQC 36
URAC 36
URQA 36
USD 1
USDC 36
USDN 20
USDP 36
USDS 36
USDT 36
USO 36
UST 50
UTI 36
UTK 36
UZRS 36
VAL 6
VANY 36
VBK 400
VCK 36
VEE 36
VEMP 36
VET 20
VIA 20
VID 36
VIL 36
VITE 36
VLX 120
VPAD 36
VRA 36
VRC 5
VSP 36
VTC 600
VVT 36
WAVES 20
WAXE 36
WAXP 1
WBTC 36
WEC 36
WEMIX 36
WICC 20
WINGS 36
WSB 36
WXBTC 36
XAI 36
XBN 10
XCAD 36
XCF 36
XCN 36
XDB 36
XDC 32
XDN 60
XELS 36
XEM 10
XEP 2
XGOLD 36
XLM 2
XMR 20
XMY 20
XRP 10
XSILV 36
XST 20
XTP 36
XTZ 20
XUC 36
XVG 100
XWC 25
XYM 10
XYO 36
YEFI 36
YFI 36
YFL 36
YLD 36
YOU 20
ZEC 30
ZEN 20
ZIL 1
ZILD 36
ZK 36
ZKP 36
ZM 36
ZPTC 36
ZRX 36
ZUSD 36
How do I find my transaction on the block explorer?
Simply use the search function on the block explorer to locate your transaction using the transaction ID (also referred to as TxHash or TxID).

ATOM_mint.io_explorer.png

To find the block explorer for a specific coin/token, simply search "coin name + block explorer" on any search engine.

ATOM_block_explorer.png

If you need any help finding your transaction on the blockchain or finding the block explorer for a specific coin/token, please contact Bittrex Global support so we can help.

Note:

If the transaction does not appear on the blockchain, we will not be able to assist.


If you have an issue or a question not listed here, or you need additional assistance, please contact Bittrex Global Support so we can assist! 

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