Sometimes Bittrex Global will take wallets offline temporarily for maintenance or to resolve any issues. This could mean several things, such as:
- There is a fork on the blockchain - In order to protect your funds, we need to take the wallet offline until we know which is the proper blockchain to broadcast transactions to.
- The wallet has been updated by the developers - We need to take the wallet offline in order for the update to complete.
- The wallet daemon on our server is not responding or has crashed - The daemon is responsible for authorizing transactions to and from our platform.
- The wallet is sending orphan transactions or having another issue - We need to take the wallet offline so we can work with the developer towards a resolution.
There are other scenarios that cause a wallet to be disabled, but in general, the purpose of this is to prevent users from attempting to deposit or withdraw to a wallet that may not be functioning properly.
For this reason, when a wallet is taken offline, you will not be able to initiate withdrawals or deposits from the Bittrex Global platform.
To check the status of a particular wallet, you can visit this page https://global.bittrex.com/status and search for the wallet.
And just in case, here are the answers to some additional questions you may have:
Your deposit will be credited when the wallet is back online only if it was on the proper blockchain and a transaction ID was created.
Alternatively, you are able this withdrawal if you prefer, as long as it shows in your Pending Withdrawals and does not have a transaction ID. If you cancel the withdrawal, the coin balance will return to your account holdings. Additionally, if the markets for the coin are online, you will be able to trade.
We know taking a wallet offline can create a temporary inconvenience, but we assure you that we are always working hard to make sure we can bring wallets back online as quickly as possible. We appreciate your patience and we thank you again for choosing Bittrex Global!
If you have any additional questions or concerns, please contact Bittrex Global Support.