How can we help?
Common topics:

Browse topics

Verify your identity
Supported Documents for Identity Verification (KYC)
Add source of funds to your account
Multiple account policy
Bittrex Global (VNM) Tạo tài khoản Bittrex và thực hiện xác minh

Two-factor authentication (2FA)
Tips to Avoid Scams, Fake Token Giveaways & Impostor Accounts
Setting up Google Authenticator
How to keep your account safe
What to do if your account has been compromised
Browser, Device, and IP Verification

How do I enable/disable email notifications?

My account is disabled
Closing your Bittrex Global account

Not Receiving Emails from Bittrex Global
I am not receiving the confirmation email for withdrawals

Issues with Two-Factor Authentication (2FA)

Issues with Identity Verification

Important information for Bittrex Global customers

Log In Issues

Cryptocurrency
Bittrex Global's deposit recovery policy
Crypto Withdrawals
Crypto Withdrawal Issues and FAQ
Understanding the Currencies API
Error codes - Troubleshooting common error codes
Fiat (EUR/USD)
Fiat (EUR/USD) Transactions
Fiat (EUR/USD) Withdrawals
Fiat Withdrawal Issues and FAQ
How to submit a fiat application
Wallet Status and Maintenance
What is wallet maintenance?

Legal, taxes, and transaction history

What is blockchain congestion?

IP Address and Withdrawal Allowlist Issues

Terms of Service
Terms and Conditions
Bittrex Global Privacy Policy
Policies and Statements
Terms of Service Addendum for Bittrex Global Leveraged Trading Beta Program
Bittrex Global Leveraged Trading Disclosure Statement
See all 8 articles

2024
Frequently Asked Questions in Regard to the ETH Conversion #2 for Bittrex Global, GmbH (Liechtenstein) Users
Frequently Asked Questions for Bittrex Global (Bermuda) Ltd. Users in Regard to the Conversion of EUR to EURC
Bittrex Global (Bermuda) Ltd. Storage Fee Information
Questions and Answers Regarding the Proof of Debt Process for Former Bittrex Global (Bermuda) Ltd. Users
Frequently Asked Questions in Regard to the Conversion of EUR to EURC
See all 7 articles
2023
Information Regarding "Zero-Value" Coins on Bittrex Global GmbH (Liechtenstein)
Conversion Rates for Bittrex Global GmbH (Liechtenstein) Customer Liquidations to Ether (ETH)
Frequently Asked Questions in Regard to the Conversion of USD to USDT
Important Information for Bittrex Global Customers
Wallet Removal on 11 December 2023
See all 51 articles
2022
Important information regarding the listing of the HRTS utility token
Market removals on 19 December 2022
Market Removals & Delisting Notice: 16 December 2022
Notice of Wallet Removals - 29 November 2022
Important announcement regarding Tokenized Stocks (or 'Stokens')
See all 72 articles
2021
Important information regarding the listing of the CUT token
Pending market removals 12/24/2021
Molecular Future (MOF) will be swapping from an ERC-20 token to a TRC-20 token
Important Notice for ROOM Holders on Bittrex Global
Bittrex Global support for the Morpheus.Network (MRPH) contract swap and ticker change event
See all 28 articles
2020 and older
Response to the Steemit Situation
Bittrex Global no longer supports Xensor (XSR)
Bittrex Global support for the Radium (RADS) rebranding to Validity (VAL)
Bittrex Global support for the Golem (GNT) swap and ticker change to (GLM)
Bittrex Global scheduled BTC wallet maintenance 12/20/2020
See all 36 articles

Crypto.com’s MCO tokens to be exchanged for CRO tokens

Market Removals
Markets removed 02/17/2020
Wallet Removals
Wallet removal on 12/20/2019
Address regeneration for select Bittrex Global wallets on 11/18/2019
Wallet Removal on November 1, 2019
Wallet removal on 11/01/2019
Wallet removal on 10/04/2019
See all 8 articles
Upgrades
Bittrex Global support for the Fusion (FSN) blockchain upgrade
Bittrex Global support for the Cortex (CTXC) blockchain upgrade
Bittrex Global support for the Pixel (PXL) blockchain upgrade
Bittrex Global support for the Cosmo Coin (COSM) blockchain upgrade
Bittrex Global support for the DATA (DTA) blockchain upgrade
See all 7 articles
Statements
Statement on the Bitcoin Cash (BCH) network protocol upgrade and the proposed Bitcoin SV (BSV) fork
Bittrex Global listing of Ontology (ONT) and support for the Ontology Gas (ONG) unbinding for ONT holders
Other
Fiat (Euro) Withdrawals