Fiat Withdrawal Issues and FAQ

 

Below you will find some issues and frequently asked questions we receive about fiat withdrawals on Bittrex Global, and some helpful guidance. For issues and questions about fiat deposits, please visit this article


Table of Contents

1. SEPA Transfer Withdrawals
a. Issues
b. FAQ

2. Credit/Debit Card Withdrawals
a. Issues
b. FAQ

3. Wire Transfer Withdrawals
a. Issues
b. FAQ

 

money-currency-euro-circle.png SEPA Transfer Withdrawals

Issues:

My SEPA withdrawal failed.
SEPA withdrawals can fail and be returned if the banking information on your account was incorrect. To correct this, please contact Bittrex Global Support.

 

FAQ:

What fees does Bittrex Global charge for SEPA withdrawals?
There are no fees on SEPA withdrawals! This and other important information can be found in this article.
What are my withdrawal holds?
Fiat funds deposited by SEPA will be subject to a withdrawal hold for 10 days for accounts opened less than 45 days ago (personal accounts only - corporate accounts do not have a hold period). This and other important information can be found in this article.
Can I trade during the withdrawal hold period?
During this time you should be able to trade, however, some customers with recent fiat deposits may not have the ability to purchase in all markets. If this is the case, these customers will be able to purchase in previously restricted markets after the hold period has ended.
Why do I have to wait two minutes after logging in to make a withdrawal?
This is a measure put in place for added security on your Bittrex Global account.

withdrawal_wait_2_minutes.PNG

I submitted a fiat application to add my bank for wire transfers and was approved, do I still need to link my bank account for SEPA?

SEPA and wire withdrawals are two different transaction types. Adding your bank account for wire transfers does not enable the ability to make SEPA transfers on your Bittrex Global account. In most cases, to enable SEPA transfers, you simply need to make a successful SEPA deposit. However, In some cases, you will need to submit a fiat application to make SEPA transfers. Please see the below scenarios for more details:

Scenario 1: You have made successful SEPA deposits previously.
Making a successful SEPA deposit will automatically add the bank account to your Bittrex account for future SEPA transactions (including deposits and withdrawals). So in this case, you do not need to submit a fiat application. You can simply initiate a SEPA withdrawal

Scenario 2: You have made successful SEPA transactions from one bank account in the past, but you would like to add a new bank account for future SEPA transfers.
In this case, you need to submit a new fiat application for each bank you want to add to your Bittrex account for future SEPA transfers.

Scenario 3: You made a credit/debit card deposit (and never previously made any SEPA deposits or submitted a fiat application for SEPA) and now want to withdraw via SEPA transfer.
In this case, you will need to submit a new fiat application.
How do I add another bank to my Bittrex Global account for SEPA transfers?
Please submit a fiat application so we can add the bank account for you.

 

streamlinehq-money-atm-card-1-money-shopping-50.png Credit/Debit Card Withdrawals

Issues:

There is no option to withdraw funds from my Bittrex Global account back to my credit/debit card.

When you initiate a withdrawal, you will only see two methods in the withdrawal window:

mceclip0.png

This is because deposits into your Bittrex Global account from your credit/debit card are supported, however, you cannot withdraw from your Bittrex Global account back to your card. To withdraw your funds, you must either:

  • Use SEPA Transfer: Withdraw the funds to your bank via SEPA transfer, or
  • Use Wire Transfer: Submit a fiat application so we can enable the option on your account to withdraw via Wire Transfer
My card was declined.

Ultimately, we suggest contacting us directly so we can look into this, but we have found that some cards have a higher decline rate than others in certain countries. Some examples of these include:

  • Revolut (UK)
  • Citibank (Australia and Vietnam)
  • Vietnam Technological and Commercial JSB (Vietnam)
  • Sumitomo Mitsui Card (Japan)
  • Caixa Central De Credito Agricola Mutuo (Portugal)
  • Banco Intesa A.D. Beograd (Serbia)
  • BBVA Vancomer S.A. (Mexico)
  • HSBC (Bermuda)

 

FAQ:

How can I withdraw funds that were deposited from a credit/debit card?

Withdrawals to a debit card are not supported. To withdraw your funds, you must either:

  • Use SEPA Transfer: Withdraw the funds to your bank via SEPA transfer, or
  • Use Wire Transfer: Submit a fiat application so we can enable the option on your account to withdraw via Wire Transfer
What are my withdrawal holds?

Fiat funds deposited by card will be subject to a withdrawal hold for 10 days for accounts opened less than 45 days ago. This and other important information can be found in this article.

Can I trade during the withdrawal hold period?
During this time you should be able to trade, however, some customers with recent fiat deposits may not have the ability to purchase in all markets. If this is the case, these customers will be able to purchase in previously restricted markets after the hold period has ended.

 

streamlinehq-shopping-bank-investing-and-banking-free-vector-samples-50.png Wire Transfer Withdrawals

Issues:

I cannot withdraw an amount smaller than $35 or €10.
$35 USD / €10 EUR  is the minimum withdrawal amount for wire withdrawals. If you see this error, please increase the withdrawal amount to meet the minimum listed.

withdrawal_too_small.png

My wire withdrawal failed.
This usually means there is some issue related to your bank. We suggest reaching out to your bank for more information.

Please also make sure that the name on your bank account matches the name in your Bittrex Global account (under My Account > My Profile > Name).

 

FAQ:

How do I submit a fiat application?
Detailed instructions can be found in this article.
What fees does Bittrex Global charge for wire withdrawals?
There is a $25 fee for USD wire withdrawals. There is no fee for EUR wire withdrawals. This and other important information can be found in this article.

Note:

Your bank may charge a fee for deposits and/or withdrawals.

What are my withdrawal holds?
Fiat funds deposited by wire will be subject to a withdrawal hold for 10 days for accounts opened less than 45 days ago (personal accounts only - corporate accounts do not have a hold period). This and other important information can be found in this article.
Can I trade during the withdrawal hold period?
During this time you should be able to trade, however, some customers with recent fiat deposits may not have the ability to purchase in all markets. If this is the case, these customers will be able to purchase in previously restricted markets after the hold period has ended.
Why do I have to wait two minutes after logging in to make a withdrawal?
This is a measure put in place for added security on your Bittrex Global account.

withdrawal_wait_2_minutes.PNG

 

If you have an issue or a question not listed here, or you need additional assistance, please contact Bittrex Global Support so we can assist! 

 

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