Issues with Two-Factor Authentication (2FA)

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Here are some common issues with Two-Factor Authentication (2FA) and how to resolve them:

Lost 2FA device
If you lost access to your 2FA device, you will need to contact Bittrex Global Support for assistance with resetting (disabling) 2FA on your account. You can do this on mobile or web.

Mobile Web
  1. Open the app and tap More > Log In and enter your credentials.

  2. Tap Lost your 2FA device?
  3. Tap Continue to web.

  4. You will be redirected to a browser on your mobile device. Enter your credentials and tap Log In.
  5. Tap Lost your 2FA device?
  6. Your email address should be auto-populated. Check the box and tap Request 2FA Reset.

    Note:

    Your account will be locked for a minimum of 24 hours, and you will be prompted to open a support ticket. Please allow up to 48 hours for Bittrex Global Support to handle your request. If any additional information is required, we will reach out to you directly.


  7. You will receive an email from no-reply@global.bittrex.com. Click Proceed to Identity Verification.
      ↪ Didn't receive the email? Click here!

  8. Follow the on-screen instructions to perform identity verification using a government issued ID.
  9. You will receive an email when 2FA has been successfully reset (disabled) on your account.
  10. We strongly suggest re-enabling 2FA on your account with a new 2FA device.
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Error message appears when I enter the code
  • Make sure the code is correct
    It is best to tap on it to copy rather than typing out the code. The code should be entered without any spaces.
  • Make sure you are copying the 2FA code from your authenticator app that corresponds with your Bittrex account
    Some people use authenticator apps for many different logins, and may have multiple codes to choose from in their authenticator app. Some authenticator apps will detect the login and name it properly (e.g. Google Authenticator is good at recognizing Bittrex), but others may not. For this reason, it's best to re-name each entry in your authenticator app so you know which one corresponds with each account.
  • Make sure you are not copying an old code
    If you previously disabled 2FA on your account, you should have deleted the corresponding entry in your authenticator app. Each time you re-enable 2FA on your account, a new corresponding entry is created in your authenticator app.
  • Wait for a new code to appear in the app and try again
    Codes expire in 30 seconds, so it is possible the code had expired between the time you obtained it from the authenticator app and entered it into the Bittrex app.
  • Double check that your device is configured to sync the clock with the cellular network
    It is common for 2FA to fail when the clock on your device has drifted, which could mean your device is not syncing properly. There is a 2 minute window for 2FA confirmations, so if the clock on your device has drifted beyond that, you will not be able to log in.


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Here are some helpful links to sync the clock on your device for Android and iOS.

If you continue to have any trouble, please do not hesitate to contact Bittrex Global Support. We are happy to help!


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Two-Factor Authentication (2FA) Issues

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